Frequently Asked Questions

When can I order food? 

Online ordering is available each week on Thursday, Friday and Saturday. Pick up for that order is the following Wednesday. We'll send an email to those on our list when the order window opens each week. If you would like to be placed on our list to receive these emails, please sign up on our home page. 

Sometimes when I go to order, an item I want is "out of stock." Does that mean that it’s not available? 

At that moment, yes. We currently have a limited number of dishes we can prepare each week, as we're a small operation. If we continue to sell out of certain items, we'll know we need to make more, and we'll do whatever is possible to make that happen.

What if I place an order but then need to cancel it? Do you have a refund policy?

You may cancel your order within the order window, which is Thursdays through Saturdays. You will need to contact us to let us know you'd like to cancel, and we'll issue you a full refund.

What if I can’t pick up my order during the pick-up window? 

If you have a last-minute emergency, email us at info@thesimplestove.com to arrange an alternative pick-up time. Unclaimed items cannot be refunded.

What if I order something from you but then don’t like it? 

Please contact us with any feedback you have. We take all input very seriously and are continually improving our recipes.

Are your ingredients organic?

We are committed to making sure certain ingredients are always organic. This includes greens and other vegetables that typically contain residue from pesticides. We adhere to guidelines from the Environmental Working Group to determine which produce must absolutely be organic. Beyond that, we buy organic ingredients over conventional if they are available.

I am on a special diet. Are you able to make individual accommodations?

All of our food is gluten-free, and most of it is dairy-free. We adhere to other dietary preferences, and we label all of our dishes accordingly with health tags. Beyond that, we are not able to accommodate individual requests or restrictions. We list the ingredients for each item, so you can decide whether or not you can order that product. Nutritional information is available upon request.

If you have questions about ingredients or dietary restrictions, contact us.

I have food allergies. How do I know what is safe for me to eat?

We list the ingredients and common allergens for each item, so you can decide whether or not you can order that product. Note that while we do not use peanuts or peanut products in our kitchen, we use most tree nuts. If you have a severe tree nut allergy, we cannot guarantee that any of our dishes are safe for you. 

Regarding gluten, none of our recipes contain gluten grains or any ingredients that we know to contain gluten. But while we do not use gluten-containing ingredients at all, our kitchen is not a certified gluten-free facility.

For questions about food allergies, don't hesitate to contact us.

How long does your food last? Can it be frozen, and how should I reheat it? 

Our salads and dips will last for up to five days in the fridge. Our soups should be enjoyed within five days (also keep in refrigerator), but can be frozen for a few months. Just thaw them overnight, then heat them over the stove when you're ready to eat. Our crackers will keep for up to two weeks in the fridge or an airtight container. Our breads and cookies are good for up to seven days in the fridge or can also be frozen. We recommend that you slice the bread first if you plan to freeze it. Then you can take individual pieces and toast them directly from frozen. 

All of our labels contain instructions for prepping and storing our foods.

What should I do with the packages? Can they be recycled?

Our paper products can be recycled. Please rinse them first. 

Regarding our plastic containers and/or lids, we intentionally chose packaging that is biodegradable/compostable and NOT recyclable because of the unreliable recycling practices of many municipalities. Please dispose of these pieces in your trash as they'll biodegrade in the landfill. Our plastic pieces or linings are made with PLA, an environmentally-responsible material made from renewable resources.  

What safety precautions are you taking around COVID-19?

Please read our COVID-19 Practices for detailed information on this. 

Will you offer delivery soon?

We see this in our future. Thank you for your patience.